FAQS

Shipping

Where's my order?

Upon placing your order, you will promptly receive a confirmation email. Once the order is picked, packed and shipped, you will receive a shipping confirmation email with a tracking number. Orders typically ship within 1-2 business days. You can always track the status of your order on our tracking page.

How much is shipping?

We offer free standard shipping on all orders over $35 (within continental U.S.), after any discounts, coupons or promotions. Any orders under $35 will have $7 flat rate shipping. Expedited shipping is available at additional rates, shown at checkout. See more about our shipping policy.

What is the estimated delivery time?

We typically ship orders out by the next business day. Delivery times range from 3-7 business days depending on delivery location.

Where do your products ship from?

We ship directly from our warehouse in Long Island, NY

Do you ship to Canada?

Yes, we do offer shipping to Canada, however this would be charged at standard carrier rates for the shipping, as well as any customs clearance fees. These will be calculated automatically at checkout upon entering your Canadian shipping address.

Do you ship internationally?

Unfortunately we do not offer international shipping at this time.

Returns

What is your return policy?

We offer a 30-day return & exchange policy. To be eligible for a return/exchange, your item must be in the same condition that you received it, unopened and undamaged, in its original packaging. See more about our refund policy.

What do I do if I received broken or damaged products?

We're so sorry that happened! We'd be happy to send out a replacement for you.

Please reach out to us via the online chat, contact us page or email with photos of the damage and we'll take care of the rest.

Orders

I have a discount code, where can I add it to my order?

At checkout you will see a field for the Discount Code underneath the products in your order. You can add the code and then click Apply.

Can I add to my order after it's been placed?

Unfortunately we're unable to edit your order after it's been placed, however you can reach out to us to cancel and replace your order with a new one as long as it hasn't been packed yet. Please reach out to us via the online chat, contact us page or email.

Can I cancel my order?

If your order has not yet been shipped then we can cancel it, otherwise it would have to go through the Refund process which may incur shipping fees. Please reach out to us via the online chat, contact us page or email immediately in order to process a cancellation.

Billing

What forms of payment do you accept?

We accept all major credit cards, PayPal, ShopPay and Apple Pay.

Why am I being charged Sales Tax?

Each state has it's own rules regarding Sales Tax for online orders. Sales Tax will be automatically applied based on those rules and the delivery address entered at checkout.

Products

Can I get more detailed information on a product?

Absolutely! We do our best to provide all basic information on the production page, but if there's something specific that's missing feel free to reach out to us with any questions.

Where are your products made?

We pride ourselves on sourcing quality products from all over the world. At uhkuvblc.com you'll find products from over 50 countries!

How can find out the Best Before Date on a certain product?

Please reach out to us via the online chat, contact us page or email with the product and the production code (usually a set of letters and numbers starting with GA printed on the product).

Are your products Gluten Free, Organic, Non-GMO, Vegan, etc?

With over 1,000 unique products, we have something for everyone. We have products that are Gluten Free, Organic, Non-GMO, Vegan - this information is on each product page under the Product Details drop down. You can also use our Smart Search to search for products with those specifications.

Are your products Kosher or Halal?

Many of our products are, this information is on each product page under the Product Details drop down.

Wholesale

Can I purchase Wholesale?

Yes, if you are a business you can purchase from us Wholesale. For low minimums you can purchase via our channel on Faire.com. For larger orders you can reach out to our Wholesale team at [email protected]

Country/region